Frequently Asked Questions
Everything you need to know about shopping with Jones.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Refunds are processed to the original payment method within 5-7 business days.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Jones ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my Jones garments?
To ensure longevity, we recommend following the care label instructions on each piece. Most of our high-quality fabrics prefer cold machine washes and air drying.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.